Question 1

How do I place an order?

Accepted Answer

Simply browse books, add items to your cart, and proceed to checkout. You can pay via UPI, Credit/Debit Card, or Cash on Delivery.

Question 2

Can I modify my order after placing it?

Accepted Answer

Orders can be modified within 1 hour of placement. Contact support immediately if you need to change your order.

Question 3

How do I track my order?

Accepted Answer

Log in to your account, go to My Orders, and click on the order to see real-time tracking updates.

Question 4

What if my order is delayed?

Accepted Answer

If your order exceeds the estimated delivery time, contact our support team and we will investigate.

Question 5

Can I cancel my order?

Accepted Answer

Orders can be cancelled within 24 hours of placement, unless the seller has already shipped the item.

Question 6

What payment methods are accepted?

Accepted Answer

We accept UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and Cash on Delivery.

Question 7

Is it safe to pay online?

Accepted Answer

Yes! All payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway.

Question 8

When will my payment be processed?

Accepted Answer

Payment is processed immediately at the time of order placement for online payments.

Question 9

Do you offer Cash on Delivery?

Accepted Answer

Yes, COD is available for orders under ₹5,000 in select service areas.

Question 10

Will I get an invoice?

Accepted Answer

Yes, a digital invoice is sent to your email after successful payment.

Question 11

How do I request a refund?

Accepted Answer

Go to My Orders, find the order, and click Request Refund. Provide the reason and supporting evidence.

Question 12

How long do refunds take?

Accepted Answer

Refunds are processed within 3-7 business days after approval, depending on your payment method.

Question 13

Will I get a full refund?

Accepted Answer

Full refunds are issued for damaged, defective, or incorrect items. Shipping charges may be deducted in some cases.

Question 14

Can I get a refund for digital products?

Accepted Answer

Digital products (eBooks, sample papers) are non-refundable after download access has been granted.

Question 15

What if my refund is delayed?

Accepted Answer

If your refund hasn't been processed within 7 business days, contact support for assistance.

Question 16

What is the return window?

Accepted Answer

Returns are accepted within 7 days of delivery for eligible items.

Question 17

What condition should the book be in?

Accepted Answer

The book should be in the same condition as received, with all original packaging.

Question 18

How do I return a book?

Accepted Answer

Submit a return request from My Orders. Once approved, we arrange a pickup from your address.

Question 19

Who pays for return shipping?

Accepted Answer

Return shipping is free for damaged or incorrect items. For other returns, a nominal fee may apply.

Question 20

What happens after I return?

Accepted Answer

The book is inspected within 1-2 business days, and the refund is initiated upon approval.

Question 21

How do I become a seller?

Accepted Answer

Register on BookishFlow, complete your seller profile, and start listing your books after verification.

Question 22

What are the seller fees?

Accepted Answer

BookishFlow charges a 10% platform fee on each successful sale.

Question 23

How do I get paid?

Accepted Answer

Seller payouts are processed weekly to your registered bank account.

Question 24

Can I list used books?

Accepted Answer

Yes! Used and pre-owned books are welcome as long as they are accurately described.

Question 25

How do I manage my listings?

Accepted Answer

Use the Seller Dashboard to add, edit, pause, or remove your book listings.

Question 26

How do I create an account?

Accepted Answer

Click Register on the top right, fill in your details, and verify your email or phone number.

Question 27

Can I buy without an account?

Accepted Answer

No, you need to create an account to place orders and track your purchases.

Question 28

How do I contact a seller?

Accepted Answer

Use the Ask a Question feature on the product page to communicate with the seller.

Question 29

Can I negotiate the price?

Accepted Answer

Prices are fixed by sellers. Some sellers may offer discounts when you message them.

Question 30

What if the book is damaged?

Accepted Answer

You can request a return or refund within 7 days of delivery for damaged items.

Question 31

How do I access my eBook?

Accepted Answer

After purchase, go to My Library in your account to download or read your eBook online.

Question 32

Can I download eBooks?

Accepted Answer

Yes, purchased eBooks can be downloaded in PDF format from your library.

Question 33

Are digital products returnable?

Accepted Answer

No, digital products are non-refundable once access has been granted.

Question 34

Can I read on my phone?

Accepted Answer

Yes, eBooks are mobile-friendly and can be read on any device.

Question 35

What if my download fails?

Accepted Answer

Contact support and we will reset your download link within 24 hours.

Question 36

What sample papers are available?

Accepted Answer

We offer sample papers for Class 10, 12, JEE, NEET, CUET, and other competitive exams.

Question 37

Are sample papers up-to-date?

Accepted Answer

Yes, all sample papers are updated for the latest exam patterns and syllabus.

Question 38

Can I preview before buying?

Accepted Answer

Yes, each sample paper listing includes a preview of the first few pages.

Question 39

How do I reset my password?

Accepted Answer

Click Forgot Password on the login page and follow the instructions sent to your email.

Question 40

How do I delete my account?

Accepted Answer

Contact support and we will process your account deletion within 7 business days.

Question 41

How can I contact support?

Accepted Answer

Email us at support.bookishflow@gmail.com or use the Contact Us page. We reply within 24 hours.

Question 42

What are your support hours?

Accepted Answer

Our support team is available Monday to Sunday, 9 AM to 8 PM IST.

Question 43

Is my data safe?

Accepted Answer

Absolutely. We use encryption and industry-standard security to protect your data.

Frequently Asked Questions

Orders

Payments

Refunds

Returns

For Sellers

For Buyers

eBooks & Digital

Sample Papers

Account & Support

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